Returns Policy
NortheastClothing.com requires that all returns must be authorized by first contacting us at Customer Service to obtain a RMA # ( Return Merchandise Authorization) and return shipping address. We will need to know exactly what you wish to return (product ID, size, color and quantity) and reason for the return.
All and any returns are subject to the return policies outlined on this page. Our return policies may change at any time, however the return policy in effect at the time of your order will be the policy the return will be subject to.
Returns Must Meet ALL Applicable Criteria
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If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns department and returned back to you. Consequently, your RMA will be nullified and any credit request will be denied and any replacement order will be cancelled. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.
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Returns must be shipped via ground shipment only. If you are returning non-defective/non-fault garments, you must pay return shipping fees. Shipping charges on the original order will not be refunded on orders in which no error was made on the part of NortheastClothing.com or any of our Manufacturers, Warehouses, Embroiderers or Screen printers. The customer is responsible for all shipping charges on such returns. Northeast Clothing's shipping costs to customer will not be refunded for non-defective/no-fault returns.
Returns Must be Complete
If your return is not complete, you will only be given credit for the items that have been returned.
All returns must include the following:
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Original packaging (manufacturer's box, plastic bags, etc.)
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Original intact UPC barcode and garment tags (if exist). Do not cut off the UPC code or garment tags until you have examined garments to your satisfaction. Removal of the UPC code and/or garment tags voids any possibility of return regardless of RMA or credit request status.
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Valid Return Merchandise Authorization (RMA#).
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Original packing slip (if included in original shipment). Do not mail or dispose of the packing slip until you have examined and sized the garment(s) to your satisfaction.
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All accessories (belts, tie straps, laces, strings, hoods, pouches, etc.)
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The RMA number must be written on the label used to return the item or on the outside of the shipping box. Items received with any writing on the original manufacturer's packaging will be refused and returned to you without credit approval.
Basic Return Policy
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All returns must be authorized by NortheastClothing.com by first contacting us at Customer Service to obtain a RMA # ( Return Merchandise Authorization) and return shipping address.
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If you are returning a non-defective/non-fault garment, you must pay return shipping fees. Shipping charges on the original order will not be refunded on orders in which no error was made on the part of NortheastClothing.com or any of our Manufacturers, Warehouses, Embroiderers or Screen printers. The customer is responsible for all shipping charges on such returns.
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Unless otherwise stated, you have 15 days from the date your shipment left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA# from NortheastClothing.com and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 15 days, but it does have to be in the possession of the shipper (along with the valid RMA#).
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It is the customer's responsibility to count and inspect all merchandise before imprinting or washing to ensure it is the correct merchandise, correct quantity, size, color and in good condition as ordered. Without exception, NortheastClothing.com will not assume responsibility after garments have been imprinted, embroidered, washed or embellished in any fashion.
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Absolutely no returns on printed, worn, washed, decorated or otherwise embellished merchandise.
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Headwear returns will not be accepted under any circumstances (for health reasons) unless the garments are in case quantities and the case is unopened. We will not accept returns for single piece or broken case headwear, no exceptions.
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Returns of unwanted merchandise or merchandise ordered in the wrong size or color by the customer must be approved in advance and may be charged a minimum restocking fee of $5 or 20% whichever is greater. Returns of this nature must be shipped freight prepaid by the customer. Restocking fees are only charged on non-defective, non-fault returns. New-orders of the same item where customer ordered the wrong color or size will cancel any re-stock charges however a pro-rated original ship cost will be deducted from the return refund if the original order shipped for free to the customer.
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Unclaimed or refused shipments may be subject to a minimum restocking fee of $5 or 20% whichever is greater, in addition to freight charges. Cancellations of orders already pulled may be subject to a minimum restocking fee of $5 or 20% whichever is greater. Cancellation of orders already in process past the point of our ability to stop the shipment must be returned by the customer along with a valid Return Authorization number, ship fees for the shipped cancelled order plus the return ship cost is the responsibility of the customer.
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Any discount received as part of a quantity purchase will be forfeited if returned items bring the order quantity below the quantity for the discount.
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Closeout, Bargain Basement or Discontinued merchandise are final sales and may not be returned.
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Refunds on Orders paid by Visa, MasterCard, American Express or Discover/Novus will be made to the credit card used to purchase the merchandise. Credits cannot be made in any other form due to regulations by the credit card industry. The exception to this is when the charge is over 120 Days old and credit cannot be issued due to length of time. In this case refunds will be made via one of the following methods ... Money Order, Cashiers Check or Store Credit. Store Credit will only be issued at the Customers request. If Store Credit is not requested, NortheastClothing.com reserves the right to choose one of the refund methods above.
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Refunds on Orders paid by Check or Money Order will be refunded via one of the following methods ... Money Order, Cashiers Check or Store Credit. Store Credit will only be issued at the Customers request. If Store Credit is not requested, NortheastClothing.com reserves the right to choose one of the refund methods above.
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NortheastClothing.com is not responsible for discrepancies on orders received by parties other than the billed customer.
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NortheastClothing.com cannot be held responsible for non-defective, non-fault returns which are lost or damaged by the shipping carrier chosen by the Customer.
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Only the Purchaser may request a Return Authorization. Third party Return Authorization request will be denied.
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Returns must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
Damaged or Defective Merchandise, Shortages and Incorrect Merchandise Received
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All returns must be authorized by NortheastClothing.com by first contacting us at Customer Service to obtain a RMA # ( Return Merchandise Authorization) and return shipping address.
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All Merchandise is New First Quality and Completely Guaranteed against material or workmanship defects.
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All claims for shortages, damages, defects, price discrepancies, incorrect merchandise, etc. must be reported within 72 hours of receipt of goods. Claims will not be accepted after this time.
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It is the customer's responsibility to count and inspect all merchandise before imprinting or washing to ensure it is the correct merchandise, correct quantity and in good condition as ordered. Without exception, NortheastClothing.com will not assume responsibility after garments have been imprinted, embroidered, washed or embellished in any fashion.
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Defective merchandise must be returned with a piece of tape indicating the location of the flaw.
Discontinued Styles
- Returns will not be accepted for styles (SKU's) that have been discontinued and are no longer available.
Exchanges
NortheastClothing.com does not offer exchanges.
